How long will it take for my order to arrive?
Orders from the UK typically take no longer than 3 working days to reach their destination. For the rest of the world, delivery is usually approximately 14 working days, but can be up to a month since customs are so unpredictable. Time frames are working days only, after the average processing / packaging time of THREE DAYS (see next q). Please note that post doesn't travel on weekends, holidays, or bank holidays, but we ship every other day of the year :)
How do I know if my order has shipped?
At the moment, my store does not send automatic shipping confirmations. This is something i'm working on setting up. Until then - if 3 (working) days have passed since your order has been placed, your order has been shipped! Please refer to the first question for delivery times.
Do you accept returns?
I can't exchange items, due to the size of my business (super small!) and my stock levels. If your item is damaged, then I will refund you in full once evidence of the damage has been received. Descriptions include shirt sizes etc, so please read before you order to avoid disappointment! If you received something that you didn't order in your package, or an incorrect item, let me know and contact me so we can work out a solution (either a refund, or a replacement).
Can I cancel my order?
If you make an order by mistake, it can be cancelled within 24 hours of being placed. After this time, your order will be en route to the post office!
I wrote the wrong address at checkout. Help!
Please send your amended address via my contact form within 24 hours of placing your order. As stated above, your package will be prepared and sent after this time, so I can only accept changes within the 24 hour period.
I haven't received my order.
I'm super sorry if you haven't received your order! Please message me via the CONTACT link and we will work together to sort out the missing items.
How will my order be packaged?
Your order will come in a postage bag (these are plastic, but recyclable so please recycle them!), with some free stickers and a thank you card. If your order is for a special occasion / gift, please check out the ADD ON cards on my store.
All other packaging we use (shredded paper, cardboard boxes, labels) is also recyclable.
I'd like to contact you about a business enquiry.
Great! Please use the CONTACT link and i'll get back to you as soon as possible.
Do you ship worldwide?
I ship everywhere in the world, but please note: I unfortunately cannot accept orders from South America or Mexico, since packages sent to these locations are often not arriving at their destinations in one piece, or at all. :(
Are your shirts gender neutral?
Who are you?
I'm a 25 year old person, living in the UK, and drawing how I feel.
Where can I see more of your work?
HOW I USE YOUR DATA: IF YOU ORDER FROM MY STORE, YOU WILL RECEIVE STORE RELATED EMAILS. I ONLY KEEP YOUR FIRST NAME AND EMAIL ADDRESS, AND NEVER EVER PASS ON YOUR INFO TO ANY 3RD PARTIES. IF YOU WOULD LIKE TO OPT IN OR OUT, PLEASE EMAIL ME HELLO@ANASTASIATASOU.COM